article Open AccessTop 1% cited
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Tourism Management · 2015 · Vol. 51 · pp. 174–185
Raffaele Filieri✉(Northumbria University)Salma Alguezaui(Northumbria University)Fraser McLeay(Northumbria University)
Digital Marketing and Social MediaTechnology Adoption and User BehaviourKnowledge Management and SharingCredibilityWord of mouthSource credibilityStructural equation modelingQuality (philosophy)AdvertisingBusinessConsumer behaviourMarketingInformation quality
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Tourism Management · 2011 · 1,528 citations
Electronic word-of-mouth in hospitality and tourism management
Tourism Management · 2007 · 3,015 citations
Communication and Persuasion: Psychological Studies of Opinion Change.
American Sociological Review · 1954 · 2,058 citations
What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM
Journal of Business Research · 2014 · 857 citations
Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
Tourism Management · 2008 · 3,618 citations
Building consumer trust online
Communications of the ACM · 1999 · 2,129 citations
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust
Computers in Human Behavior · 2010 · 718 citations
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