reviewTop 10% cited
Dimensions affecting customer satisfaction in retail banking: A literature review
International journal of applied research · 2016 · Vol. 2(1) · pp. 302–306
Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourConsumer Retail Behavior StudiesBusinessCustomer satisfactionRetail bankingMarketing
Citations
4
FWCI
2.78
field-weighted impact
References
30
Percentile
91%
vs. same field & year
Citations per year
References
A Paradigm for Developing Better Measures of Marketing Constructs
Journal of Marketing Research · 1979 · 12,682 citations
Market Orientation: The Construct, Research Propositions, and Managerial Implications
Journal of Marketing · 1990 · 7,371 citations
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Journal of Marketing Research · 1980 · 9,866 citations
The critical incident technique.
Psychological Bulletin · 1954 · 7,607 citations
An Investigation into the Determinants of Customer Satisfaction
Journal of Marketing Research · 1982 · 2,918 citations
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