Customer Service Quality and Loyalty

This cluster of papers explores the effects of customer relationships, satisfaction, service quality, perceived value, and emotional responses on behavior and loyalty. It delves into topics such as relationship marketing, switching costs, trust, commitment, and service recovery in both consumer and business-to-business contexts.

Journals publishing in this area

1

Journal of Business Research

ISSN 0148-29631,928 articles in this topic

391h-index

7.85Impact

12.8KArticles

975.2KCitations

2

Journal of Marketing

ISSN 0022-2429871 articles in this topic

527h-index

4.82Impact

15.2KArticles

1.3MCitations

3

Tourism Management

ISSN 0261-5177571 articles in this topic

343h-index

8.10Impact

6.5KArticles

583.8KCitations

4

Journal of Marketing Research

ISSN 0022-2437564 articles in this topic

415h-index

2.11Impact

7.6KArticles

1MCitations

5

Journal of Applied Psychology

Journal of Applied Psychology

ISSN 0021-9010243 articles in this topic

517h-index

3.55Impact

13.6KArticles

1.4MCitations

6

Journal of Consumer Research

ISSN 0093-5301214 articles in this topic

388h-index

5.48Impact

3.4KArticles

659.3KCitations

7

Academy of Management Journal

ISSN 0001-4273207 articles in this topic

567h-index

5.16Impact

6.9KArticles

1.3MCitations

8

Journal of Management

ISSN 0149-2063138 articles in this topic

394h-index

7.03Impact

3.4KArticles

682.4KCitations

9

MIS Quarterly

MIS Quarterly

ISSN 0276-778390 articles in this topic

360h-index

4.83Impact

2.7KArticles

693.6KCitations

10

Journal of International Business Studies

ISSN 0047-250664 articles in this topic

342h-index

6.35Impact

3.3KArticles

491.7KCitations

11

Asian Journal of Management and Commerce

ISSN 2708-451521 articles in this topic

4h-index

0.09Impact

910Articles

117Citations

12

International Journal of Research in Marketing Management and Sales

ISSN 2663-332921 articles in this topic

8h-index

0.06Impact

414Articles

276Citations

13

International Journal of Research in Management

ISSN 2664-879213 articles in this topic

7h-index

0.14Impact

759Articles

194Citations

14

International Journal of Research in Human Resource Management

ISSN 2663-32139 articles in this topic

7h-index

0.20Impact

511Articles

269Citations

15

International Journal of Tourism and Hotel Management

ISSN 2706-95834 articles in this topic

3h-index

0.13Impact

146Articles

30Citations