article
Customer satisfaction in Indian retail banking: A qualitative perspective
International journal of applied research · 2015 · Vol. 1(2) · pp. 54–63
Customer Service Quality and LoyaltyConsumer Retail Behavior StudiesTechnology Adoption and User BehaviourBusinessPerspective (graphical)Customer satisfactionRetail bankingMarketingQualitative researchIndustrial organizationCommerceComputer scienceSociology
Citations
1
FWCI
0.00
field-weighted impact
References
18
Percentile
41%
vs. same field & year
References
A Paradigm for Developing Better Measures of Marketing Constructs
Journal of Marketing Research · 1979 · 12,682 citations
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Journal of Marketing Research · 1980 · 9,866 citations
Marketing Services: Competing Through Quality
Journal of Marketing · 1992 · 2,194 citations
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
Journal of Marketing · 1998 · 2,146 citations
An Investigation into the Determinants of Customer Satisfaction
Journal of Marketing Research · 1982 · 2,918 citations
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