review
Dimensions affecting customer switching in retail banking: A review
International journal of applied research · 2017 · Vol. 3(1) · pp. 832–836
Customer Service Quality and LoyaltyConsumer Retail Behavior StudiesTechnology Adoption and User BehaviourBusinessRetail bankingMarketingIndustrial organization
Citations
4
FWCI
1.41
field-weighted impact
References
49
Percentile
79%
vs. same field & year
Citations per year
References
The Behavioral Consequences of Service Quality
Journal of Marketing · 1996 · 8,645 citations
Developing Buyer-Seller Relationships
Journal of Marketing · 1987 · 7,761 citations
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Journal of Marketing · 1988 · 12,716 citations
Customer Switching Behavior in Service Industries: An Exploratory Study
Journal of Marketing · 1995 · 2,438 citations
A framework linking intangible resources and capabiliites to sustainable competitive advantage
Strategic Management Journal · 1993 · 1,904 citations
The Commitment-Trust Theory of Relationship Marketing
Journal of Marketing · 1994 · 17,406 citations
An Investigation into the Determinants of Customer Satisfaction
Journal of Marketing Research · 1982 · 2,918 citations
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