article Open AccessTop 1% cited
An overview of online trust: Concepts, elements, and implications
Computers in Human Behavior · 2004 · Vol. 21(1) · pp. 105–125
Ye Diana Wang✉(University of Maryland, Baltimore County)Henry H. Emurian(University of Maryland, Baltimore County)
Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyDigital Marketing and Social MediaThe InternetWebsite designComputer scienceWorld Wide WebE-commerceDesign elements and principlesComputational trustInternet privacyKnowledge managementSociology
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References
Consumer Trust, Value, and Loyalty in Relational Exchanges
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Administrative Science Quarterly · 1997 · 9,531 citations
Trust in leadership: Meta-analytic findings and implications for research and practice.
Journal of Applied Psychology · 2002 · 3,205 citations
Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations
Journal of Marketing Research · 1992 · 3,841 citations
An Examination of the Nature of Trust in Buyer-Seller Relationships
Journal of Marketing · 1997 · 6,165 citations
Building consumer trust online
Communications of the ACM · 1999 · 2,129 citations
Factors Affecting Trust in Market Research Relationships
Journal of Marketing · 1993 · 3,027 citations
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