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A Paradigm for Developing Better Measures of Marketing Constructs

Journal of Marketing Research · 1979 · Vol. 16(1) · pp. 64–73
Gilbert A. Churchill

Abstract

A critical element in the evolution of a fundamental body of knowledge in marketing, as well as for improved marketing practice, is the development of better measures of the variables with which marketers work. In this article an approach is outlined by which this goal can be achieved and portions of the approach are illustrated in terms of a job satisfaction measure.

Management and Marketing EducationCustomer Service Quality and LoyaltyManagement Theory and PracticeMarketingMeasure (data warehouse)Element (criminal law)Work (physics)Marketing mixJob satisfactionBusinessComputer sciencePsychologySocial psychology
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References
Handbook of Industrial and Organizational Psychology.
Administrative Science Quarterly · 1977 · 12,140 citations
The critical incident technique.
Psychological Bulletin · 1954 · 7,607 citations
Harvard business review
Journal of the American Dietetic Association · 1994 · 46,509 citations
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