articleTop 1% cited
A Paradigm for Developing Better Measures of Marketing Constructs
Journal of Marketing Research · 1979 · Vol. 16(1) · pp. 64–73
Gilbert A. Churchill✉(University of Wisconsin–Madison)
Abstract
A critical element in the evolution of a fundamental body of knowledge in marketing, as well as for improved marketing practice, is the development of better measures of the variables with which marketers work. In this article an approach is outlined by which this goal can be achieved and portions of the approach are illustrated in terms of a job satisfaction measure.
Management and Marketing EducationCustomer Service Quality and LoyaltyManagement Theory and PracticeMarketingMeasure (data warehouse)Element (criminal law)Work (physics)Marketing mixJob satisfactionBusinessComputer sciencePsychologySocial psychology
Citations
8,007
FWCI
23.33
field-weighted impact
References
19
Percentile
100%
vs. same field & year
Citations per year
Cited by
Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations
Journal of Marketing Research · 1992 · 1,803 citations
The elephant in the room: Predictive performance of PLS models
Journal of Business Research · 2016 · 1,501 citations
Toward the development of a multidimensional scale for improving evaluations of Business Ethics
Journal of Business Ethics · 1990 · 678 citations
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Journal of Marketing Research · 1999 · 1,378 citations
An Investigation into the Determinants of Customer Satisfaction
Journal of Marketing Research · 1982 · 1,245 citations
Why Some New Products are More Successful than Others
Journal of Marketing Research · 2001 · 1,451 citations
Social presence, trust, and social commerce purchase intention: An empirical research
Computers in Human Behavior · 2015 · 1,016 citations
What Drives the Implementation of Industry 4.0? The Role of Opportunities and Challenges in the Context of Sustainability
Sustainability · 2018 · 1,037 citations
References
Convergent and discriminant validation by the multitrait-multimethod matrix.
Psychological Bulletin · 1959 · 16,919 citations
Handbook of Industrial and Organizational Psychology.
Administrative Science Quarterly · 1977 · 12,140 citations
The critical incident technique.
Psychological Bulletin · 1954 · 7,607 citations
Harvard business review
Journal of the American Dietetic Association · 1994 · 46,509 citations
Citation Network
How this paper connects to the literature. Drag to explore, click any node to open that paper.
