articleTop 1% cited
Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour
Tourism Management · 2005 · Vol. 27(3) · pp. 437–452
Martina G. Gallarza✉Irene Gil Saura(Universitat de València)
Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and IdentificationDiverse Aspects of Tourism ResearchLoyaltyMarketingHospitalityValue (mathematics)Context (archaeology)PsychologyTourismLISRELPerceptionAdvertising
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Whence Consumer Loyalty?
Journal of Marketing · 1999 · 6,907 citations
The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun
Journal of Consumer Research · 1982 · 7,892 citations
The American Customer Satisfaction Index: Nature, Purpose, and Findings
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