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Tô Thị Kim Hồng

Ho Chi Minh City University of Transport (VN)
h-index
4
Publications
21
Citations
82
i10-index
3
Impact (2-yr)
—
Citations per year
Research Areas
Global Trade and CompetitivenessGlobal trade and economicsCustomer Service Quality and LoyaltyConsumer Retail Behavior StudiesInternational Business and FDI
Affiliations
Ho Chi Minh City University of Transport
VN · 2021–2021
Ho Chi Minh City Open University
VN · 2018–2021
Hong Kong Metropolitan University
HK · 2016–2021

Top Publications

Customer service culture at AEON supermarkets in Vietnam
International Journal of Foreign Trade and International Business20211 citations
Customer service culture at BigC retail chain in Vietnam
International Journal of Foreign Trade and International Business20211 citations
Factors affecting customer satisfaction at Vietinbank in Vietnam
International Journal of Research in Human Resource Management20211 citations
Customer service culture at Coop Mart retail chain in Vietnam
International Journal of Foreign Trade and International Business20210 citations
Factors affecting customer satisfaction at Agribank in Vietnam
International Journal of Research in Human Resource Management20210 citations
Customer service culture at Lotte retail stores chain in Vietnam
International Journal of Foreign Trade and International Business20210 citations
Factors affecting customer satisfaction at Mega Maket in Vietnam
International Journal of Foreign Trade and International Business20210 citations
Factors impacting customer satisfaction at VinMart supermarkets in Vietnam
International Journal of Research in Human Resource Management20210 citations
Factors affecting customer satisfaction at Bach Hoa Xanh retail chain in Vietnam
International Journal of Research in Human Resource Management20210 citations
Factors impacting customer satisfaction at Ministop, FamilyMart and Coopsmile convenience stores in Vietnam
International Journal of Research in Human Resource Management20210 citations