articleTop 1% cited
Measuring Service Quality: A Reexamination and Extension
Journal of Marketing · 1992 · Vol. 56(3) · pp. 55–55
Customer Service Quality and LoyaltyExtension (predicate logic)BusinessQuality (philosophy)Service qualityService (business)MarketingComputer sciencePhysics
Citations
4,906
FWCI
54.55
field-weighted impact
References
0
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100%
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