articleTop 10% cited
Revisiting importance–performance analysis
Tourism Management · 2001 · Vol. 22(6) · pp. 617–627
Haemoon Oh✉(Iowa State University)
Citations
750
FWCI
12.96
field-weighted impact
References
50
Percentile
99%
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References
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Journal of Marketing · 1992 · 8,819 citations
Importance-Performance Analysis
Journal of Marketing · 1977 · 3,396 citations
Adaptation-Level Theory
The American Journal of Psychology · 1965 · 2,517 citations
Measuring Service Quality: A Reexamination and Extension
Journal of Marketing · 1992 · 4,906 citations
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