articleTop 1% cited
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
Computers in Human Behavior · 2009 · Vol. 25(4) · pp. 887–896
Ying‐Feng Kuo✉(National University of Kaohsiung)Chi-Ming Wu(National University of Kaohsiung)Wei‐Jaw Deng(Chung Hua University)
Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourConsumer Retail Behavior StudiesService qualityCustomer satisfactionStructural equation modelingMarketingValue (mathematics)PsychologyService (business)BusinessCustomer valueQuality (philosophy)
Funding
- University of Pittsburgh
- National Science Council
Citations
1,418
FWCI
57.99
field-weighted impact
References
61
Percentile
100%
vs. same field & year
Citations per year
Cited by
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Procedia - Social and Behavioral Sciences · 2014 · 315 citations
References
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
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Journal of Marketing Research · 1981 · 60,221 citations
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing · 1985 · 17,163 citations
Measuring Service Quality: A Reexamination and Extension
Journal of Marketing · 1992 · 8,819 citations
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Journal of Marketing · 1988 · 12,716 citations
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Journal of Marketing Research · 1993 · 3,418 citations
Significance tests and goodness of fit in the analysis of covariance structures.
Psychological Bulletin · 1980 · 18,064 citations
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