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A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Journal of Marketing Research · 1993 · Vol. 30(1) · pp. 7–7
Abstract
William Boulding, Ajay Kalra, Richard Staelin, Valarie A. Zeithaml, A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions, Journal of Marketing Research, Vol. 30, No. 1 (Feb., 1993), pp. 7-27
Customer Service Quality and LoyaltyProcess (computing)Quality (philosophy)Service qualityService (business)PsychologyComputer scienceProcess managementBusinessMarketing
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