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Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants

Journal of Business Research · 2008 · Vol. 62(4) · pp. 451–460
SooCheong JangYoung Namkung✉
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Customer Service Quality and LoyaltyConsumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationPsychologyAtmosphericsQuality (philosophy)Structural equation modelingConsumer behaviourService qualityProduct (mathematics)Social psychologyApplied psychologyAdvertising
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1,025
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The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
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Journal of Marketing · 1992 · 5,200 citations
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Journal of Marketing Research · 1993 · 3,418 citations
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