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The role of live streaming in building consumer trust and engagement with social commerce sellers

Journal of Business Research · 2018 · Vol. 117 · pp. 543–556
Digital Marketing and Social MediaTechnology Adoption and User BehaviourCustomer Service Quality and LoyaltyCustomer engagementLive streamingBusinessValue (mathematics)Social commerceLoyaltyMarketingLoyalty business modelCustomer valueAffect (linguistics)
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1,266
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64.17
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Cited by
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References
Trust and TAM in Online Shopping: An Integrated Model1
MIS Quarterly · 2003 · 7,964 citations
The Behavioral Consequences of Service Quality
Journal of Marketing · 1996 · 8,645 citations
Networks and Organizations: Structure, Form, and Action.
Contemporary Sociology A Journal of Reviews · 1994 · 3,270 citations
The effect of web interface features on consumer online purchase intentions
Journal of Business Research · 2008 · 960 citations
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