articleTop 10% cited
Cognitive and affective trust in service relationships
Journal of Business Research · 2003 · Vol. 58(4) · pp. 500–507
D. S. Johnson✉(Emory University)Kent Grayson(Northwestern University)
Customer Service Quality and LoyaltyCultural Differences and ValuesConsumer Behavior in Brand Consumption and IdentificationReputationService (business)CognitionInterpersonal communicationPsychologyPerceptionProduct (mathematics)MarketingService providerSimilarity (geometry)
Citations
1,401
FWCI
7.07
field-weighted impact
References
46
Percentile
96%
vs. same field & year
Citations per year
Cited by
Task-Dependent Algorithm Aversion
Journal of Marketing Research · 2019 · 1,138 citations
The impact of online reviews on hotel booking intentions and perception of trust
Tourism Management · 2011 · 1,528 citations
The role of live streaming in building consumer trust and engagement with social commerce sellers
Journal of Business Research · 2018 · 1,266 citations
References
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Journal of Marketing Research · 1981 · 60,221 citations
A Paradigm for Developing Better Measures of Marketing Constructs
Journal of Marketing Research · 1979 · 12,682 citations
Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations
Journal of Marketing Research · 1992 · 3,841 citations
An attributional theory of achievement motivation and emotion.
Psychological Review · 1985 · 7,501 citations
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction
Journal of Consumer Research · 1991 · 2,153 citations
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing · 1985 · 17,163 citations
An Examination of the Nature of Trust in Buyer-Seller Relationships
Journal of Marketing · 1997 · 6,165 citations
Trust in close relationships.
Journal of Personality and Social Psychology · 1985 · 2,786 citations
Citation Network
How this paper connects to the literature. Drag to explore, click any node to open that paper.