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Atmospheric Effects on Shopping Behavior
Journal of Business Research · 2000 · Vol. 49(2) · pp. 193–211
L. W. Turley✉(Western Kentucky University)Ronald E. Milliman(Western Kentucky University)
Consumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationCustomer Service Quality and LoyaltyAtmosphericsVariety (cybernetics)Table (database)Empirical researchConsumer behaviourPsychologyMarketingAtmospheric researchBusinessComputer science
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References
Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience
Journal of Consumer Research · 1991 · 1,195 citations
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Journal of Marketing · 1992 · 5,200 citations
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
Journal of Marketing · 1990 · 4,254 citations
Situational Variables and Consumer Behavior
Journal of Consumer Research · 1975 · 1,594 citations
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