articleTop 1% cited
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Computers in Human Behavior · 2021 · Vol. 122 · pp. 106855–106855
Corina Pelău✉(Bucharest University of Economic Studies)Dan‐Cristian Dabija(Babeș-Bolyai University)Irina Ene(Bucharest University of Economic Studies)
AI in Service InteractionsSocial Robot Interaction and HRIPsychology of Moral and Emotional JudgmentEmpathyQuality (philosophy)Perspective (graphical)Relation (database)PsychologyService (business)Order (exchange)HospitalityService qualityKnowledge management
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References
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Computers in Human Behavior · 2018 · 999 citations
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Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1
MIS Quarterly · 2012 · 13,970 citations
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