AI in Service Interactions

This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption.

Journals publishing in this area

1

Asian Journal of Management and Commerce

ISSN 2708-451519 articles in this topic

4h-index

0.09Impact

910Articles

117Citations

2

International Journal of Computing and Artificial Intelligence

ISSN 2707-65716 articles in this topic

6h-index

0.18Impact

307Articles

210Citations

3

International Journal of Communication and Information Technology

ISSN 2707-661X4 articles in this topic

4h-index

0.08Impact

214Articles

80Citations