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Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions

Computers in Human Behavior · 2018 · Vol. 85 · pp. 183–189
Theo Araujo✉
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AI in Service InteractionsInnovative Human-Technology InteractionSocial Robot Interaction and HRIChatbotPerceptionPsychologyFraming (construction)Social mediaAgency (philosophy)Social psychologyComputer scienceSociologyWorld Wide Web

Funding

  • Universiteit van Amsterdam
  • Amsterdam School of Communication Research, University of Amsterdam
Citations
999
FWCI
39.26
field-weighted impact
References
45
Percentile
100%
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Citations per year
Cited by
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References
Social presence, trust, and social commerce purchase intention: An empirical research
Computers in Human Behavior · 2015 · 1,016 citations
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Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions · Scinovex