article
Measuring service quality in super stores
International journal of applied research · 2015 · Vol. 1(12) · pp. 01–02
Customer Service Quality and LoyaltyConsumer Retail Behavior StudiesService and Product InnovationBusinessService qualityQuality (philosophy)Service (business)Operations managementMarketingEngineeringPhysics
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References
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing · 1985 · 17,163 citations
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