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SOCIAL CAPITAL AND VALUE CREATION: THE ROLE OF INTRAFIRM NETWORKS.
Academy of Management Journal · 1998 · Vol. 41(4) · pp. 464–476
W.C. Tsai✉(Pennsylvania State University)Sumantra Ghoshal(London Business School)
Abstract
Using data collected from multiple respondents in all the business units of a large multinational electronics company, we examined the relationships both among the structural, relational, and cogni...
Customer Service Quality and LoyaltySocial Capital and NetworksBusiness Strategy and InnovationSocial capitalValue creationBusinessValue (mathematics)Industrial organizationMicroeconomicsKnowledge managementMarketingEconomicsComputer science
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