articleTop 10% cited
The service experience in tourism
Tourism Management · 1996 · Vol. 17(3) · pp. 165–174
Julie E Otto✉(University of Calgary)J. R. Brent Ritchie(University of Calgary)
Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and IdentificationConsumer Retail Behavior StudiesTourismMarketingExperiential learningService (business)Services marketingBusinessConstruct (python library)Scale (ratio)Tourism geographyPerspective (graphical)
Citations
1,206
FWCI
8.89
field-weighted impact
References
40
Percentile
98%
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Citations per year
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References
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Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience
Journal of Consumer Research · 1991 · 1,195 citations
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing · 1985 · 17,163 citations
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Journal of Marketing · 1992 · 5,200 citations
River Magic: Extraordinary Experience and the Extended Service Encounter
Journal of Consumer Research · 1993 · 2,483 citations
An Exploration of High-Risk Leisure Consumption Through Skydiving
Journal of Consumer Research · 1993 · 1,129 citations
Cognitive, Affective, and Attribute Bases of the Satisfaction Response
Journal of Consumer Research · 1993 · 3,200 citations
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