About us Pricing ContactSubscribe

articleTop 1% cited

Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists

Tourism Management · 2009 · Vol. 31(1) · pp. 29–35

Ching‐Fu Chen✉(National Cheng Kung University)Fu-Shian Chen(Chung Hua University)

View via DOI Publisher page

Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Digital Marketing and Social MediaVisitor patternPsychologyValue (mathematics)TourismStructural equation modelingQuality (philosophy)Perceived qualitySocial psychologyConsumer satisfactionHeritage tourism

Citations

2,445

FWCI

46.18

field-weighted impact

References

57

Percentile

100%

vs. same field & year

Citations per year

Cited by

Destination image and tourist loyalty: A meta-analysis

Tourism Management · 2013 · 1,037 citations

Examining the Structural Relationships of Destination Image, Perceived Value, Tourist Satisfaction and Loyalty: Case of Mauritius

Procedia - Social and Behavioral Sciences · 2015 · 291 citations

Modeling domestic tourism: motivations, satisfaction and tourist behavioral intentions

Heliyon · 2020 · 250 citations

References

LISREL 7 : user's reference guide

Medical Entomology and Zoology · 1989 · 6,837 citations

Satisfaction: a behavioral perspective on the consumer

Choice Reviews Online · 2010 · 6,079 citations

Whence Consumer Loyalty?

Journal of Marketing · 1999 · 6,907 citations

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

Journal of Marketing · 1994 · 2,870 citations

The Behavioral Consequences of Service Quality

Journal of Marketing · 1996 · 8,645 citations

Effects of Price, Brand, and Store Information on Buyers' Product Evaluations

Journal of Marketing Research · 1991 · 4,689 citations

How destination image and evaluative factors affect behavioral intentions?

Tourism Management · 2006 · 2,486 citations

A Conceptual Model of Service Quality and Its Implications for Future Research

Journal of Marketing · 1985 · 17,163 citations

Citation Network

How this paper connects to the literature. Drag to explore, click any node to open that paper.