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P

Pham Thi Diem

h-index

4

Publications

13

Citations

23

i10-index

0

Impact (2-yr)

—

Citations per year

Research Areas

Customer Service Quality and Loyalty Protein Hydrolysis and Bioactive Peptides Technology Adoption and User Behaviour Higher Education Research Studies International Business and FDI

Affiliations

Hai Phong University

VN · 2022–2022

Ho Chi Minh City Open University

VN · 2021–2021

Top Publications

Customer service culture at BigC retail chain in Vietnam

International Journal of Foreign Trade and International Business20211 citations

Factors affecting customer satisfaction at Agribank in Vietnam

International Journal of Research in Human Resource Management20210 citations

Customer service culture at Lotte retail stores chain in Vietnam

International Journal of Foreign Trade and International Business20210 citations

Factors impacting customer satisfaction at VinMart supermarkets in Vietnam

International Journal of Research in Human Resource Management20210 citations

Pham Thi Diem · Scinovex