articleTop 1% cited
The evaluation of airline service quality by fuzzy MCDM
Tourism Management · 2002 · Vol. 23(2) · pp. 107–115
Sheng‐Hshiung Tsaur(Chinese Culture University)Te‐Yi Chang✉(Ming Chuan University)Chang‐Hua Yen(Chinese Culture University)
Multi-Criteria Decision MakingFuzzy Systems and OptimizationOptimization and Mathematical ProgrammingRanking (information retrieval)RespondentQuality (philosophy)Service qualityTOPSISFuzzy logicService (business)CourtesySet (abstract data type)Computer science
Citations
882
FWCI
15.78
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References
24
Percentile
99%
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References
Multiple Attribute Decision Making: Methods and Applications
Medical Entomology and Zoology · 1981 · 8,269 citations
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing · 1985 · 17,163 citations
The concept of a linguistic variable and its application to approximate reasoning-III
Information Sciences · 1975 · 12,164 citations
The concept of a linguistic variable and its application to approximate reasoning—I
Information Sciences · 1975 · 11,955 citations
Decision-Making in a Fuzzy Environment
Management Science · 1970 · 6,721 citations
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