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Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)

Journal of Business Research · 2009 · Vol. 63(3) · pp. 324–327

Andrew M. Farrell✉(Loughborough University)

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Customer Service Quality and Loyalty Quality and Supply Management Cognitive and psychological constructs researchDiscriminant validityOrganizational citizenship behaviorDiscriminantLatent variableLinear discriminant analysisCitizenshipService (business)PsychologyMathematicsComputer science

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References

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Journal of Marketing Research · 1981 · 60,221 citations

Multivariate Data Analysis

Technometrics · 2007 · 14,832 citations

Common method biases in behavioral research: A critical review of the literature and recommended remedies.

Journal of Applied Psychology · 2003 · 73,632 citations

Structural equation modeling in practice: A review and recommended two-step approach.

Psychological Bulletin · 1988 · 39,204 citations

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