Workplace well-being and staff retention in the hospitality industry

Abstract

The hospitality industry is characterized by high employee turnover rates, which pose significant challenges to operational efficiency and service quality. This study investigates the role of workplace well-being factors in influencing staff retention within the hospitality sector. Drawing on survey data collected from 350 hospitality employees, this research examines key dimensions such as job satisfaction, support from management, work environment, work-life balance, and opportunities for growth, and their relationship with employees’ intent to stay. Statistical analyses, including descriptive statistics, correlation matrices, and cross-tabulations, reveal that job satisfaction and managerial support exhibit moderate positive correlations with staff retention intentions, while other factors show weaker associations. Visual data representations through bar charts and scatter plots further illustrate these trends. The findings underscore the importance of fostering a supportive and satisfying workplace environment to enhance employee loyalty and reduce turnover. This study provides actionable insights for hospitality managers seeking to improve workforce stability through targeted well-being initiatives, ultimately contributing to improved organizational performance and guest satisfaction.