Evaluation of training and development programme: A critical study on the BPO industry in India

Abstract

Training and development encompass a wide array of activities, including formal and informal training, job rotation, traditional classroom courses, internal versus external training, induction training for newly hired individuals, and the integration of new organizational rules and technologies, such as e-learning. The training and development function is essential for ensuring that people and groups within the company acquire the necessary skills to fulfil their tasks successfully and efficiently. Contemporary workplaces need effective communication skills, teamwork proficiency, time management capabilities, adaptability to change, and the capacity to collaborate with individuals from varied cultural backgrounds. This study delineates the many features and functions of Training and Development within the BPO business. The study provides data on employee training-related aspects' levels of satisfaction. The business can apply the advice provided here to enhance staff performance through training. The training and development programmes in the BPO Industry are a focus of the current study. The study's primary goal is to evaluate the value of the training and development programmes offered by Indian BPO industries.