Determination of customer’s problems: Usage of E-banking in India

Abstract

Nowadays, E-Banking plays an imperative role in the current scenario of the developing countries including India. It is very essential for the lifeline of Indian economy. The fair, strong and transparent banking system are required for the economic growth. Today, Indian banking system is efficiently running under the revolution of Information Technology (IT) sector. The execution of E-Banking establishments is restructured for the upliftment of banks in India. Day by day, the E-banking has improved its efficiency and convenience. For the improvements of E-Banking sector, there are so many challenges coming to their managers, supervisors and administrators. The E-Banking encompass the internet banking, telephone banking, mobile banking, etc. These all are basically depending upon the IT based services. The E-Banking services are executed for the smooth functioning of the customers in the banking sector. These services will be integrated with the core banking solutions in current and future scenario of the banking systems in India. The present study aims to assess the problems and difficulties faced by the customers at the time of usage of Electronic Banking in India.