Evaluation of training and development programme: A critical study with reference to BPO industry in India

Abstract

Training and development include formal and informal training, job-rotation, traditional class-room courses, internal vs. external training, induction training for newly hired employees, facilitating new company rules, and E-learning. The training and development department ensures that employees and groups get the skills they need to do their jobs well. Modern workplaces demand effective communication, teamwork, time management, adaptability, and cross-cultural competence. This article discusses BPO Training and Development functions. This article is entitled “Evaluation of training and development programme: A critical study with reference to BPO industry in India”. The survey measures staff training satisfaction. This tip may help the company train employees better. BPO training and development programs are the subject of this research. The study's main objective is to assess Indian BPO training and development programs.