Six sigma application requirements to improve the administrative performance of the public authority for sports in the State of Kuwait

Abstract

This study aimed to explore the extent to which the requirements for the implementation of the Six Sigma method are met at the Public Authority for Sports in Kuwait by focusing on the senior management’s understanding for its philosophy and requirements, satisfaction of beneficiaries, the nature of training methods provided for the staff and the effectiveness of communication systems. These points were also explored from the perspectives of beneficiaries. The sample of the study consisted of (30) officials from the Public Authority for Sport who were chosen using a random sampling and 400 beneficiaries who were chosen using a purposive sampling. To achieve the aim of the study, two questionnaires were administrated and analyzed statistically. Results revealed a gap between the senior management in the public authority for sport (officials) and its beneficiaries and a clear weakness in the communication methods which created a dilemma for implementing Six Sigma method. Findings also suggested the lack of transparency in sport governance which does not align with the requirement of Six Sigma. Furthermore, the application of Six Sigma method needs development of and adoption for a new administrative method that takes into considerations beneficiaries’ needs and desires. Therefore, the study proposed a model based on DMAIC methodology for implementing the Six-Sigma method as a way of improving the Public Authority for sport’s administrative performance.