A study on facility management system in Indian perspective

Abstract

This paper aims to highlight the future scope of the Facility Management System from an Indian Perspective. The current research paper focused on facility management systems concerning sports clubs in India. This research paper was trying to find out the lacuna in the industry of facility management and tried to make some concrete solutions to cope with problems laid down in the FM industry. In this technological era mostly, industries are working with technology or in a planned working system so that they can save time as well as provide systematic solutions. This paper will help to increase customer walk-ins with more satisfaction. Based on previous research and responses collected from a simple convenience method of sampling through a systematic questionnaire. The researcher analyses the data with the SPSS tool and applied it with a correlation statistical method. Paper found that according to 7 decided attributes i.e., the satisfaction of club members, awareness of FM/Tried Service Providers, Security and safety, food court, entertainment, and other services, cleanliness and ambiance, updated equipment supportive staff & assistance, and renewal charges, membership fee & Grievance settlement. The findings of the research paper show relationship between various attributes and it will help to understand the future scope of this research paper as well as opportunities to build strong FM services in the existing system. Results will help many scholars in the same field, academicians, and people belonging to the service industry. We can conclude that there is a lot of opportunity in the field of facility management systems, that we may utilize with the help of third parties service provider or/ and our own through developing FM in the existing service system.