Relationship between human resource management and total quality management

Abstract

Total Quality Management (TQM) has been described as a way of life for an organization committed to customer satisfaction through continuous improvement. Human resources play a key role in the implementation process of total quality management. Though Total Quality Management deals with the technical and operational, also logistical aspects, Human Resources Management (HRM) play a key role in the effective adoption of TQM philosophy. However, there has been less research and little empirical evidence, even though both are recognized as strategic issues in the pursuit of business development. The advantages of TQM practices are creating improved quality, efficiency, increasing customer satisfaction and HRM plays a great role to facilitate the practices of TQM. Based on some literature review and comprehensive argument of some researchers, this paper showed the relationship between the TQM and HRM.