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Impact of Relational Coordination on Quality of Care, Postoperative Pain and Functioning, and Length of Stay

Medical Care · 2000 · Vol. 38(8) · pp. 807–819

Jody Hoffer Gittell✉(Massachusetts General Hospital)Kathleen M. Fairfield(Beth Israel Deaconess Medical Center)Benjamin BierbaumWilliam C. HeadRobert W. Jackson(Baylor University Medical Center)Michael Kelly(Mount Sinai Beth Israel)Richard S. Laskin(Hospital for Special Surgery)Stephen J. Lipson(Beth Israel Deaconess Medical Center)John M. Siliski✉(Massachusetts General Hospital)Thomas Thornhill(Beth Israel Deaconess Medical Center)Joseph D. Zuckerman

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Abstract

Relational coordination across health care providers is associated with improved quality of care, reduced postoperative pain, and decreased lengths of hospital stay for patients undergoing total joint arthroplasty. These findings support the design of formal practices to strengthen communication and relationships among key caregivers on surgical units.

Patient Satisfaction in Healthcare Patient-Provider Communication in Healthcare Healthcare Quality and ManagementInterdependenceMedicineWOMACQuality (philosophy)Health carePhysical therapyPostoperative painArthroplastyPatient satisfactionNursing

MeSH terms

AgedCommunicationCross-Sectional StudiesFemaleHospitalsHumansLength of StayMaleOutcome and Process Assessment, Health CarePostoperative PainPain, PostoperativePatient Care TeamQuality of Health CareSurveys and QuestionnairesUnited States

Citations

660

FWCI

15.90

field-weighted impact

References

Percentile

99%

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Citations per year

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