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Knowledge Exchange and Combination: The Role of Human Resource Practices in the Performance of High-Technology Firms

Academy of Management Journal · 2006 · Vol. 49(3) · pp. 544–560
Christopher J. CollinsKen G. Smith

Abstract

In this study, we developed and tested a theory of how human resource practices affect the organizational social climate conditions that facilitate knowledge exchange and combination and resultant firm performance. A field study of 136 technology companies showed that commitment-based human resource practices were positively related to the organizational social climates of trust, cooperation, and shared codes and language. In turn, these measures of a firm's social climate were related to the firm's capability to exchange and combine knowledge, a relationship that predicted firm revenue from new products and services and firm sales growth.

Innovation and Knowledge ManagementKnowledge Management and SharingIntellectual Capital and Performance AnalysisSocial exchange theoryBusinessKnowledge managementIndustrial organizationHuman resource managementOrganizational behavior and human resourcesAffect (linguistics)RevenueOrganizational learningResource (disambiguation)
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