Advanced Queuing Theory Analysis

This cluster of papers focuses on the operations management of call centers, with an emphasis on queueing systems, workload management, staffing optimization, patient flow, and performance analysis in heavy traffic regimes. It explores various aspects of call center operations and service systems, utilizing queueing theory and dynamic scheduling to improve efficiency and customer service.

Journals publishing in this area

1

Operations Research

Operations Research

ISSN 0030-364X1,296 articles in this topic

300h-index

2.67Impact

8.4KArticles

525.2KCitations

2

European Journal of Operational Research

ISSN 0377-22171,142 articles in this topic

403h-index

4.54Impact

24.5KArticles

1.4MCitations

3

Management Science

Management Science

ISSN 0025-1909673 articles in this topic

476h-index

4.77Impact

14KArticles

1.3MCitations

4

Journal of the Operational Research Society

ISSN 0160-5682603 articles in this topic

286h-index

1.80Impact

18.1KArticles

577.6KCitations

5

International Journal of Production Economics

ISSN 0925-5273442 articles in this topic

287h-index

7.74Impact

9.2KArticles

580.2KCitations

6

International Journal of Production Research

ISSN 0020-7543441 articles in this topic

249h-index

5.65Impact

14.1KArticles

575KCitations

7

Journal of Mathematical Problems Equations and Statistics

ISSN 2709-93936 articles in this topic

3h-index

0.05Impact

216Articles

47Citations