Onboarding for AI features: Reducing friction at the first use

Abstract

In order to highlight efficient onboarding for AI functionalities, this manuscript emphasizes friction in the first use of AI systems. Deficiencies in opacity, user control, and value proposition are challenges users face in the first use of AI. This manuscript outlines an onboarding and first use framework that addresses the challenges of opacity, trust, and friction. Integrating user centered, diminished cognitive load, and feedback systems, this manuscript proposes onboarding design friction solutions that improve interaction engagement and retention. This retention engagement friction will be the focus of the long term user satisfaction.