The role of artificial intelligence and social media in digital diplomacy

Abstract

Digital technology is changing the way diplomacy works in today’s world. In the past, diplomacy was slow and private, but now it has become fast and open because of tools like WhatsApp, Zoom, and social media. These platforms allow people to share opinions instantly and help leaders respond quickly. Social media also plays a big role in shaping public opinion and strengthening democracy, as seen in global movements like #MeToo and Howdy Modi. Artificial Intelligence (AI) is helping governments understand public emotions and make better decisions. Countries such as the United States, France, and the United Kingdom are using AI to track public mood and accordingly formulate their foreign policy. AI is also used in military planning, including predicting wars and managing weapons. While digital diplomacy offers many benefits, it also brings challenges like unequal access to technology, privacy concerns, misinformation, and environmental costs. Blockchain is suggested as a secure way to manage treaties, and tools like ChatGPT can assist diplomats in writing reports and analysing complex topics. The paper also highlights how India and the United States can work together in digital areas to improve their relationship. Overall, digital diplomacy is becoming a key part of international relations and global decision-making.