From theory to transaction: How AI and blockchain are redefining banking operations

Abstract

Two disruptive forces, AI and Blockchain, are radically transforming the banking landscape. The banking sector is undergoing significant changes due to the integration of artificial intelligence and blockchain technologies. As a result, traditional banking operations, customer experiences and financial service delivery models are being transformed. Banks are now utilizing AI to simplify routine tasks, better decisionmaking and improve customer interactions through chatbots and fraud detection systems. But what's even more exciting is that when you combine AI with Blockchain's secure and transparent transaction capabilities, the impact is amplified since blockchain ledger was securely distributing whereas AI performing data analytics and decision-making. Our research outlines a plan for leveraging these technologies to create a safe, flexible and sustainable ecosystem that builds trust, encourages informed decision-making and addresses financial complexity amid new regulations and societal expectations.