The impact of organizational communication environment on employee engagement in Nepalese commercial banks

Abstract

Purpose: This study examines the impact of organizational communication on employee engagement within Nepalese commercial banks. It explores how superior-subordinate communication, quality of information, superior openness, opportunities for upward communication, and reliability of communication influence employee engagement. Methodology: A descriptive-explanatory research design was employed, using a survey method to collect data from 400 employees of commercial banks in Kathmandu Valley. A structured questionnaire on a 5-point Likert scale measured organizational communication and engagement. Statistical methods, including correlation and multiple regression analyses, were applied to test hypotheses and determine relationships among variables. Findings: The study demonstrates that all communication factors significantly affect employee engagement, with opportunities for upward communication showing the strongest correlation. The regression model explains 53.3% of the variance in employee engagement, underscoring the critical role of communication in creating an engaged workforce.Novelty: The study fills a research gap by investigating the relationship between organizational communication and employee engagement in Nepal's banking sector, providing insights from a developing economy perspective and contributing to global employee engagement literature.