Employee training and development: An essence of successful e-commerce industry

Abstract

The E-commerce industry is dynamic and plays a vital role in the economic development of any nation and India is no exception. Information technology has forced traditional businesses to go digital to remain competitive, as every company is trying to reach its customers in no matter of time, so there is immense competition in the e-commerce industry to gain a competitive edge over the others. Keeping all this in view e-commerce industry must focus on training and developing their employees. The success of any business depends on the ability of its employees, they cannot be ignored they must be well trained to perform their duties in the best possible way and must be developed so that they can take on any upcoming challenges in the ever-changing dynamic e-commerce industry. This conceptual paper brings insights into the importance of employee training and development in the e-commerce industry for gaining a competitive edge in today’s highly competitive business world.