Impact of transaction costs, service quality and relationship quality on business results of enterprises using environmental protection services in Ho Chi Minh city

Abstract

Vietnam's economy is growing rapidly, especially in the industrial sector thanks to policies to attract foreign investment. However, the process of industrialization and economic development has caused serious environmental pollution problems in Vietnam, especially in industrial parks in dynamic cities like Ho Chi Minh City. In that context, the government has introduced regulations and promoted businesses to carry out environmental protection work to reduce pollution and increase brand recognition. During their business operations, businesses need to consider environmental protection as a responsibility and obligation, because environmental protection not only brings short-term benefits but also creates long-term benefits for businesses. Therefore, the urgent issue is to conduct research and propose policies to improve business results of businesses using environmental services in Ho Chi Minh City. The goal of the article is to propose a research model based on inheriting the research results of related studies. Based on the research model proposed in this study, future studies can use quantitative research methods with tools such as Alpha Cronbach coefficient analysis and exploratory factor analysis (EFA), confirmatory factor analysis (CFA), as well as linear structural analysis to evaluate the impact of transaction costs, service quality and relationship quality on the business results of businesses using Environmental services in Ho Chi Minh City.