Impact and usage of AI in public sector

Abstract

The utilization of AI is reshaping the operations of government agencies, bringing about valuable insights and streamlining routine tasks to enhance services provided to the public. This research paper investigates the transformative potential of Artificial Intelligence (AI) within the public sector, exploring its capacity to revolutionize governmental services. It explores a range of approaches in which AI can be leveraged to enhance government services, including the automation of processes, augmentation of decision-making processes, and facilitation of improved data accessibility. Additionally, the paper addresses the obstacles associated with the implementation of AI in the public sector, encompassing concerns related to privacy, costs, and limited expertise. Ultimately, it delves into the potential advantages derived from the adoption of AI within the government sector, such as heightened efficiency, enhanced customer service, and improved decision-making capabilities.