The impact of employee experience management on employee engagement in British Petroleum Company

Abstract

This paper attempt at investigating the Impact of Employee Experience Management on Employee Engagement in British Petroleum Company. The purpose of the study is to identifying the relationship between employee experience and employee engagement and how to develop employee engagement drivers of positive experience needed for employee engagement through employee experience management in British Petroleum Company. A survey was carried out using a questionnaire survey distributed to 171 employees in British Petroleum Company. After analyzing the collected data, it was found that positive experience factors “duration of experience, communication and relationship” have a positive impact and strong role in enhancing employee's engagement. Thus, the study recommends to use positive employee experience as an effective factor to enhance employee engagement, and that is done by involving employees in different work, projects, and events to get more experience at work, implement the open-door policy in the whole organization to make sure that the employees are communicating with their managers and evaluate the employee's satisfaction periodically.