Information technology function in the development of SMES in Ghana: A case study of Blash enterprise, Kumasi

Abstract

The research was on the role of ICT in the growth of Small and Medium Enterprise in Ghana at Blash Enterprise in Kumasi. Descriptive survey was used and the purposive and the systematic methods of sampling were used to select the study units. A questionnaire was used for the employees while the Branch Manager, and the other staff purposively selected were interviewed in addition to responding to questionnaires.The study revealed that most Ghanaian SMEs are employing at least one of the following ICT tools in their business, i.e. mobile phones, fixed line, internet or postal box. Whiles mobile phone usage seems to be high, internet and fixed lines usage are still low. Mobile phones popularity among Ghanaian SMEs could be attributed to its mobile nature and easiness of use.Most of these SMEs use these mobile phones primarily for making voice communications and short messaging service (SMS). However the use of computer and the internet by SMEs are still low as only 30% among the respondents use computers in their business.