Employee relations strategies and its effects on employees’ performance in the higher institutes of commerce and management (HICM) of The University of Bamenda

Abstract

The main aim of this article was to examine employee relations Strategy and its effect on Employees’ performance in the Higher Institutes of Commerce and Management. To accomplish this task, the mixed research approaches were used. The techniques used in analyzing qualitative data was Thematic Content Analysis while the descriptive statistics was used to analyze the quantitative data with the SPSS software version 23.0. A sample of 100 respondents were selected in this study using the random sampling technique. Both primary and the secondary data was used. After analyzing the data, the results show that the workers relation techniques have a positive effect on employees’ performance. A unit increase in the workers relation techniques will increase the performance of employees by 0.856, significant at 1 percent. After testing our hypothesis, it can be concluded that, employee relations strategy has a great effect on employees’ performance in The Higher Institutes of Commerce and Management. At the end, it was recommended that All staff of the university should be treated equally to avoid situations where some staff members feel left out, Effective communication should be encouraged at the level of central administration down to the faculty level and Promotions and end of year awards to meritorious workers be regularly done. Irrespective of the above results, this research still has a lot of limits coming from the methodology, time, respondents and geographical location.