A study to assess the level of satisfaction of the caregivers with the nursing care for the children admitted in the pediatric care units in selected hospitals of Shillong Meghalaya

Abstract

Satisfaction with nursing care is an important and commonly used indicator for measuring the quality in health care. Caregiver satisfaction affects clinical outcomes, patient retention, and medical malpractice claims in the pediatric care setting as children are vulnerable and depend on the family,and quality care which is provided by nurse. To bring the quality care,it’s needed to determinent the factors which are associated with patient satisfaction. In this paper, we aim to assess the level of satisfaction of the caregivers with the nursing care for children admitted in the pediatric care units of selected hospital of Shillong, Meghalaya. Method: A cross sectional study was conducted among caregivers of children admitted in pediatric care units of selected hospitals of Shillong Meghalaya. Four hospitals were selected by simple random sampling technique out of which 2 were Govt. and 2 were private hospital for data collection. Total 96 caregivers were enrolled using consecutive sampling technique by using pen and paper technique. The tool consists of two sections; section I: socio-demographic characteristics of the children and caregivers, section II: 5 points likert scale based on 9 domains of nursing care to assess the level of satisfaction of caregiver.Finding: Maximum number of caregivers 95 (99%) were satisfied with the nursing care. Most of the participants 94(97%) were satisfied with the admission process/procedure, 92 (95.8%) were satisfied with the attitude of the nurse and information and communication. The least satisfied domain was with the environment as 55 (57.3) reported noise as disturbance in the ward.The study found that, there was significant association between the satisfaction of caregivers with the nursing care and gender of the caregiver.