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Abstract

This research aims to extrapolate the opinions of citizens and know the most important problems they face while using the Tawakkalna application in the field of health services and the availability of basic information offline (offline), and this research also aims to find out whether this application has a positive impact on the population in presenting Advanced health services in a correct and effective manner or not, The research also aims to know the quality of services provided by the application to the population.This is the research answered.The research was conducted online, The researchers made an electronic questionnaire, where the researcher and his colleagues distributed an electronic questionnaire through the program (Google Drive) via phone, online contacts and social networks (what's app) for its ease and spread among the population, more than 1000 people were contacted (random sample) from 16 over 65 years old from various neighborhoods of Makkah (inside Makkah), answered by only 500 people for fear of infection with the emerging coronavirus, (Covid-19) because the disease has not completely ended yet, and also because of the difficulties in conducting interviews Personality through social distance systems.