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Abstract

Employees make or break any organization. A happy loyal committed employee is key to success. According to Drizin (2000) "happy loyal committed employees make for happy loyal committed customers who continue to buy your products and services". There are certain factors which impact on overall performance of employees namely -intrinsic factors, pay and benefits (compensation), extrinsic factors working environment, career progression, training and development opportunities. The study suggests that organisational work culture, leadership programme, promotional opportunities, skill development opportunities helps in strengthening employee loyalty in any organisation.